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First name, Middle name, Last name, Scientific degree, Scientific rank, Current position. Full and brief name of the organization, The organization address.Mironova M.D. – doctor of economical sciences, associate professor E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Kazan State University of Architecture and Engineering The organization address: 420043, Russia, Kazan, Zelenaya st, 1 Galyautdinova G.Z. – senior lecturer E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Kazan State Agrarian University The organization address: 420015, Russia, Kazan, Karl Marks st., 65
Title of the articleImproving the effectiveness of the quality management services based on the use of information technology
Abstract.The development of the organization's communication strategy involves the implementation of a large-scale program for achieving the objectives of the organization through the use of communications resources and the creation of the communication space. The basis of such a program is a system of general guidelines, criteria, adopted by the organization for action and decision-making in the area of communications. Created communication system is a set of interrelated elements that would enable staff to carry out the organization of interaction with partners, exchange of information at all levels. In conditions of uncertainty, particularly due to changes of characteristics of the environment, the choice of optimal control strategy is of a plurality of possible outcomes. Therefore, in these conditions, the optimal choice of management solutions, ensuring sustainable development of the organization, requires rapid and coordinated action of all parts of the control system. A dynamic and adequate response management system to changes in the environment provided by the formation of an effective information and communication system of the organization. The authors have developed a comprehensive assessment methodology to information and communication organizations, and is a two-factor model of information and communication matrix, which reflects the possible directions of construction information management system of the organization.
Keywords.Information technology, management of the organization, the quality of information management, information and communications matrix.
For citations:Mironova M.D., Galyautdinova G.Z. Improving the effectiveness of the quality management services based on the use of information technology // Izvestiya KGASU. 2013. №3(25) P.139-143.


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